Refund policy

Change of Mind Returns

 

If you are not completely satisfied with your purchase, Lumire is happy to offer store credit providing the following conditions are met:

• The item must be unworn and in brand new condition, returned with the original packaging.

• The item must have no marks, scratches, or signs of wear.

• The return request must be made within 7 days of the delivery date.

• The item must not have been purchased on sale.

• Earrings are not eligible for return due to hygiene reasons.

 

Please Note

• Lumire offers store credit only for change of mind returns.

• Direct exchanges are not available. Store credit can be used to place a new order.

• Store credit will be issued via email as a code, which can be used on our website.

• Sale items are final sale and are not eligible for return.

• Return shipping costs are the responsibility of the customer and are non-refundable unless the item is confirmed to be faulty.

• Lumire reserves the right to refuse returns that do not meet the above conditions.

Once we receive your return and assess the item, our team will contact you via email with an update regarding the status of your return. Processing times may be slightly longer during busy periods.

Faulty or Damaged Items

While every order is carefully inspected before shipping, in the unlikely event that your item arrives faulty, we will happily assist.

To lodge a faulty item claim:

• You must contact us within 72 hours of delivery.

• Please provide your order number, a description of the issue, and clear photos of the fault.

If the item is confirmed to be faulty, Lumire will offer a replacement, store credit, or a full refund, depending on the situation.

Once a refund is approved, you will receive a confirmation email. Please allow 5–7 business daysfor the funds to appear in your account.

 

Contact

For any returns, refunds, or assistance, please contact us at:

info@lumirejewellery.com